Return Policy

If, for some reason you are not happy with your purchase you may return it for an exchange or a refund. Please make contact with within 14 days of receiving the goods. You will then receive a Return Code and further instructions and you must return the item within the next 7 days. accept returns providing the item is:

·       unworn

·       not damaged

·       returned its original packaging

·       returned within the issued time frame

·       not a commissioned piece which has been made to your specifications

No refund will be made until the item has been returned and received by us. Shipping charges to overseas are non-refundable. It is the customer’s responsibility to use a safe method of returning the goods. We recommend using Special Delivery within the UK.

Commissioned pieces made to your specifications, or items which is not part of our regular stock, cannot be returned or exchanged under any circumstance.

You order can be cancelled within 24 hours by contacting

To make sure you get what you are looking for in the first place, and to avoid the need for a return, please feel free to get in touch with any questions you may have. If you require a different length of chain, then let us know, as often small length alterations to fine silver chains can be provided without any extra charges, providing it is requested prior to the purchase. strongly advise all customers to check their purchase thoroughly upon delivery before  disposing of any original packaging.