Return & Refund Policy

We want you to be totally happy with your purchase, but if for some reason you are not, you may return the item/s for a refund within 14 days, which counts from the day following delivery of the goods to either your home address to a pick-up point. 

Please use the Request a Refund button at the footer or contact ab@annikaburman.com to register your return. You must notify us within the stated 14 days and we will get back to you within 24h with further information.  

PLEASE NOTE: 

The items must be:
· unworn
· undamaged
· returned in its original packaging
· returned within the issued time frame
· not a commissioned piece which has been made to your specifications 

If your order has not yet been shipped there is nothing further you will have to do, but if you have received your order, or it is on its way to you, then please return it to:

ANNIKA BURMAN                                                                                            NORRA SKEPPARGATAN 3C                                                                                    803 20 GÄVLE                                                                                                  SWEDEN

From your notification you have a further 14 days to return the item to us and for your own protection we recommend that you use a delivery service which insure you for the value of the goods. The customer pays for the return shipping and the item/s is your responsibility until the goods has been returned to us. Allow eight working days for us to inspect the item/s and a further 1-2 day for your repayment to be issued. 

We cannot accept responsibility for parcels lost in transit. Items being returned from outside of the EU must be marked 'Returned Goods' so as not to incur customs charges.  We are unable to accept items for which insufficient postage have been paid or for which there are outstanding customs charges.

For all returns, you will be required to arrange and pay for the return of the goods to us.

Commissioned pieces made to your specifications cannot be returned or exchanged, including rings and chains adjusted or modified to fit your specific size.

To ensure you find what you are looking for in the first place, and to avoid the need for a return, please feel free to get in touch with any questions you may have. If you require a different length of chain, then let us know, as often small length alterations to fine silver chains can be provided without extra charge, providing it is requested prior to purchase. Please measure carefully for your correct ring size.

Bespoke pieces do not qualify for a return or a refund.  A 50% deposit will be required before we begin the making of your piece.  Please note that this deposit is non-refundable. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include gift cards and products made to your specifications

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

We thorougly quality-check all items, but in the unlikely event the item you receive is faulty, then - after a thorough check - your refund will be issued. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ab@annikaburman.com.

We strongly advise all customers to check their purchase thoroughly upon delivery before disposing of any original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If your package is sent by Postnord to a pick-up point and you fail to collect within the stated time frame, and as a result the item is returned to us, then you will be charged a  fee of 200 SEK to cover for return postage, plus an administration charge. You will recieve a bill and the fee will be deducted from your refund payment.

In all instances, please contact us via email ab@annikaburman.com before returning an item.