Shipping & Delivery
DELIVERY OUTSIDE OF HOLIDAY PERIODS:
Your order will be shipped within 1-3 working days. Commissioned pieces and special customer requests will take longer.
We offer free delivery to a UK address. Delivery is by Royal Mail Special Delivery Tracked & Insured and takes 1-2 working days from time of despatch. On arrival, the package must be signed for.
Collection - London
For London residents and visitors there is the option of collecting from the JeDeCo showroom at unit 1.17, 1st Floor Courtyard, Oxo Tower, Barge House Street, Southbank, London SE1 9PH. This option is of course Free of Charge.
Europe - Zone 1
Austria, Belgium, Denmark, Finland, France, Gibraltar, Greece, Guernsey, Ireland, Isle of Man, Italy, Jersey, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal and Spain.
Delivery is by Royal Mail Tracked & Insured and takes 3-5 working days from time of despatch.
Delivery to Europe is charged at £12.
For a faster service there is the option of a courier service which usually takes one day from time of despatch and is charged at £28
Europe - Zone 2
Germany and Sweden
Due to the above countries not allowing jewellery made by precious metals to enter the country via mail, the Royal Mail Tracked & Insured service cannot be used, only a courier service such as UPS or Fedex. You can read more about it here
Delivery by courier is usually next working day from time of despatch and is charged at £28
We are unable to ship to Iceland and Switzerland, as they do not allow import of jewellery made of precious metals and gemstones. You can read more about it here
Outside of Europe
USA, Canada, Japan, Hong Kong, South Africa, New Zealand and Australia*
The service is Royal Mail Trackable & Insured and usually takes between 5-7 working days from time of despatch for all the above countries, except Australia. On arrival, the package must be signed for.
Delivery to a destination outside of Europe is charged at £15.
For a faster service there is the option of a courier service which usually takes one working day from time of despatch and is charged at £28
*Due to Australia not allowing jewellery made of precious metals to enter the country via mail, a courier - see above - is the only available option. You can read more about it here
ALL DELIVERY OPTIONS REQUIRE A SIGNATURE ON DELIVERY SO PLEASE HAVE THIS IN MIND WHEN CHOSING YOUR DELIVERY ADDRESS.
IF IMPORT DUTIES, SALES TAX OR OTHER SUCH COSTS ARE INCURRED, THESE ARE ALWAYS THE RESPONSIBILITY OF THE CUSTOMER.