Where is the jewellery made?
From 2022 the jewellery will be made in Sweden. Prior the jewellery was made in the UK.
Who designs the jewellery?
All designs are by Annika Burman.
Is the jewellery made from precious metals?
All metal components are made from 925 Sterling silver or from gold.
What carat is the gold?
The gold used is 18ct. Should there be an excepction, then it will be clearly stated in the product description.
What is vermeil?
Vermeil is a thicker plating of gold on silver where the silver must be sterling, the gold no less than 10ct, and the thickness of plating a minimum of 2.5 microns. We use 3 microns of 18ct gold, plated on sterling silver.
What is rhodium?
Rhodium is a bright white metal from the platinum family which is often used to plate white gold or silver. It adds brightness to white gold and protects silver from tarnishing.
Rhodium is also available in other colours such as black.
What is oxidised/blackened silver?
The silver is deliberately tarnished black in order to create a design effect. On exposed surfaces the oxidisation will wear off over time, but in hard to reach places the tarnished detailing will remain, provided care is taken. Do not immerse the piece in a jewellery dip or use jewellery polish as it will remove the oxidisation. Clean only the non-tarnished areas with a soft cloth.
What is a cabochon?
A smooth cut, non-faceted, gemstone
Which payment methods do you accept?
Card payment through Shopify's Shop Pay or Klarna. Bankgiro payments are available for Swedish customers. Paypal is available for non-EU customers.
How do I use a discount code?
You just add the code at checkout.
Do you offer gift packaging?
All items come delivered in a gift box.
How do I pay for a custom order/commission?
In most cases a custom made invoice will be created for you with link taking you to the website where you can complete the payment.
Why do you need my mobile number?
Most couriers require a mobile number and so in order to avoid delaying shipping we request this information from all customers at point of ordering. We will not use your number for any other purpose. We communicate with customers by email.
How do I find my ring size?
You can check for your size here. Measure both your finger and an existing ring that fits, checking both circumference and diameter, is a good method. Note that a ring with a wider band will require a larger size than a narrow band, so measure like for like. Please ensure your ring size is correct before ordering as both re-sizing and additional delivery will be charged for. It is also not always possible to re-size a ring due to gemstones or pattern/design detailing etc.
My ring size is not available on the website
Some rings are only available in a specific size. When all sizes are available the ring will be made to order with a 2-8 week lead time, depending on style and the time of year the order is placed. 'Open' or wrap rings will be made to fit your finger before being shipped so please inform us of your size. Although you can sometimes change the size yourself, this is not recommended as the ring can lose its shape and repatitive bending can cause breakage.
MADE TO ORDER
Why are some items made to order?
Some items in 18ct gold are made to order, and so are rings which are made to your exact size. The standard lead time will be specified in the product description but you can always contact us for a more exact lead time.
Please note that occasionally can an item which is usually made to order be ready to buy for a limited period of time.
How long will a made to order piece of jewellery take to make?
Usually 3-4 weeks, but in July/August and prior to Christmas it is likely to take longer. This applies to items made as described on the website and does not refer to a commissioned piece which involve design approval, which will have a longer lead time.
When is the best time to have something made to order?
Mid-January to mid-June and September-November. For Christmas gifts, the earlier the better, preferably by early November.
What is considered a 'custom order'?
Any item which differ from our standard range and has been altered at the customer's request,or any commissioned piece made to a customer's specification.
How do I pay for my custom order?
A custom invoice will be raised for you, with a link to payment.
How long will a custom order take?
It varies a lot and can take from 1 week for a different and/or length alteration of a chain for a pendant, to up to 8 weeks, or more, from approval of design, for a larger piece not part of our range. Please note that during busy times (December) and summerriod (July - August) lead times tend to be longer.
Can I return a custom order?
No. A piece made to your specifications cannot be returned or exchanged.
SHIPPING / DELIVERY
Do you offer free delivery?
Yes, we offer free delivery in Sweden. For EU countries we offer free delivery for orders over 1 575 SEK, which is approximately* 150 EUR, . For orders costing less than 1 575 SEK we charge 210 SEK for delivery, which is approximately* 20 EUR
*depending on the exchange rate at the point of ordering
Who do you use for shipping?
Within Sweden we use Postnord, for international orders we use a courier such as UPS or DHL. All shipments are trackable.
How long will my order take to arrive?
We aim to ship within 1-3 days and most items will arrive the next day in Sweden. Please allow 3-8 working days for Europe and up to 5-10 days for 'the rest of the world'.
Please note that we will not ship until the payment has cleared.
Do I have to sign for my package?
You will have to sign or show identification on order to receive your package
Is my order trackable?
Yes. We will provide you with the tracking code.
Can I collect my order?
No, that is not possible.
Which countries do you ship to?
Click here for a list of countries we ship to.
Why don't you ship to where I live?
It is not possible to ship jewellery to all countries, usually because the country in question have restrictions on jewellery entering the country from abroad or due to delivery issues.
I live in USA / Canada / Norway / UK / Australia / New Zealand / Japan. Why can I not order from the website?
For orders sent outside of EU we raise a manual export invoice which will be payable via Paypal. The invoice will exclude Swedish VAT and you will instead be liable to pay your own country's VAT rate and custom charges when the package arrives. A (subsidised) delivery charge is also applied.
Why don't you ship to Switzerland or Iceland?
Both countries have custom restrictions in place and do not allow jewellery from abroad entering the country.
I have changed my mind, can I make an exchange or return my order?
You have the right to return an (non customised) item within 14 days of you receiving your order. Receiving in this instance refer to the time you received you first notification that your item was ready to collect, or the first delivery attempt, and the 14 day period begin the day following delivery. Please notfify us that you wish to make a return. You will then have a further 14 days to return the item to us. The item must be unworn and undamaged and all packaging must be included with the returned item. You are responsible for the return postage.
Once the item has been checked and cleared the refund will be issued. Allow for 7 days for us to process your refund. If you have paid through Klarna, then their terms on repayments applies. Read our complete Return & Refund Policy here.
WARRANTY & REPAIRS
My item has a fault, what do I do?
We do strict quality checks, but in the unlikely event that your jewellery has a manufacturing fault, then please contact us as soon as possible. Any damage not caused by misuse will be repaired free of charge within 6 months from date of purchase. We do of course want you to be happy with your purchase and the jewellery to be worn!
How do I care for my jewellery?
Handle your jewellery with care. It is always advisable to store all items separately.
Gold vermeil (plated) items should last a long time without re-plating providing care is taken. Vermeil jewellery should not come into contact with chemical products such as perfume, detergents or lotions, neither should you immerse your jewellery in water, especially not sea/salt or chlorinated water.
Wear and store all stones and beads with the same care. Pearls are especially delicate and might get scratched or lose their lustre if not handled with care.
You can read about Jewellery Information & Care here
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