Return Policy

If, for some reason you are not happy with your purchase you may return it for an exchange or a refund. Please make contact with within 14 days of receiving the goods for instructions. The item need to be returned within the next 7 days.

The item must be:

·       unworn

·       undamaged

·       returned in its original packaging

·       returned within the issued time frame

·       not a commissioned piece which has been made to your specifications

The refund will not be made until we have received the item. It is the customer’s responsibility to use a safe method to returning the goods. 

Commissioned pieces made to your specifications cannot be returned or exchanged.

Your order can be cancelled within 24 hours after it has been placed by contacting

To ensure you find what you are looking for in the first place, and to avoid the need for a return, please feel free to get in touch with any questions you may have. If you require a different length of chain, then let us know, as often small length alterations to fine silver chains can be provided without extra charge, providing it is requested prior to purchase. strongly advise all customers to check their purchase thoroughly upon delivery before  disposing of any original packaging.